Contact Us

General Inquiries

For questions about the Oguya platform, partnerships, pricing, or account details, please reach our support team. We prioritize clarity and timely responses to all general inquiries.

Contact: [email protected]

Subject line guidance: please include a concise topic, such as “General Inquiry – [Topic]” to ensure proper routing.

Developer Submissions

Oguya welcomes external integrations, APIs, and partner solutions. To enable a thorough review, please provide the following information in your submission:

• Project name and a brief description
• Target platform(s) and intended integration points
• Technical requirements, API references, and documentation links
• Proposed timeline, milestones, and anticipated impact
• Primary contact details for follow-up

Submit details to [email protected] with the subject line “Developer Submission – [Project Name]”. Our Partnerships and Platform Enablement team will review and respond with next steps.

Response Times

Oguya maintains transparent expectations for correspondence. While exact timings may vary with workload, our standard targets are:

• General inquiries: initial acknowledgment within 1 business day; substantive reply within 2 business days.
• Developer submissions: acknowledgment within 1–2 business days; initial technical review within 3–5 business days.
• During peak periods or holidays, we provide proactive updates and revised timelines as needed.

If an issue is urgent and affects platform availability, please indicate urgency in the subject line so we can escalate promptly.